Tell us how we’re doing
Your feedback helps us improve. Whether it’s a compliment, a suggestion, or a concern, we want to hear it — and you will never be treated differently for speaking up.
We welcome your feedback
We are committed to providing safe, respectful, and high-quality support. Feedback — good or bad — is one of the most important ways we learn and do better. You can give feedback or raise a complaint at any time, and you can ask a family member, friend, nominee, or advocate to do this on your behalf.
How to get in touch
You can give feedback or make a complaint by:
- Email: contact@safestarsupports.com.au
- Post: PO Box 251, Armadale WA 6992
- Online: using the form below
If you would like support to make a complaint, you can contact a free, independent advocate through the National Disability Advocacy Program at askizzy.org.au/disability-advocacy-finder.
What happens next
- We will acknowledge your feedback or complaint, usually within two business days.
- We will listen, treat you with respect, and keep your information confidential.
- We will work with you to understand what happened and how to put it right.
- We will keep you informed and aim to resolve complaints as quickly as we can.
Making a complaint will never affect the supports you receive from us.
If you’re not satisfied
If you are not happy with how we have handled your concern, you can contact the NDIS Quality and Safeguards Commission. The Commission is independent of us and handles complaints about NDIS supports and services.
Phone: 1800 035 544 (free call from landlines) — or TTY 133 677
Website: ndiscommission.gov.au